Although we would hope the occasion would never arise, if a Client should ever find that they are dissatisfied with the service that they receive from the firm the matter should be raised the matter with Keith Freeman or Helen Thompson.
We have a procedure in place which details how we handle complaints. This is available by request from Keith or Helen should the need ever arise.
We have eight weeks to consider your complaint. If we have not resolved it within this time you may complain to the Legal Ombudsman.
If you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman to consider the complaint. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining occurring (or if outside of this period, within three years of when you should reasonably have been aware of it).
The contact details for the Legal Ombudsman are as follows:
Telephone 0300 555 0333
Legal Ombudsman
PO Box 6806
Wolverhampton
WV1 9WJ
